Departments

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Account Management

Anna R. Shores, Manager
Areas of authority and responsibility include:

• Maintaining the effectiveness and integrity of the department and its personnel;
• Bookkeeping and accounting duties;
• Auditing override statements from insurance and financial services companies.

Contract and License Management

Vince P. Thornton, Manager
Areas of authority and responsibility include:

• Maintaining the effectiveness and integrity of the department and its personnel;
• Maintaining the effectiveness of the company's contract language;
• Establishing and enforcing contract and compliance standards;
• Processing of agent contract actions, in cooperation with Sales Management.

Legal Management

Steve C. Thornton, Attorney
Areas of authority and responsibility include:

• Performing legal services required by department managers;
• Taking defensive and offensive legal actions required by department managers.

Marketing Management

Ray H. Shores, Manager
Areas of authority and responsibility include:

• Maintaining the effectiveness and integrity of the department and its personnel;
• Designing and offering strategic sales support systems;
• Identifying new product offerings;
• Negotiating contracts with insurance and financial services companies;
• Setting commission levels, in cooperation with Sales Management;
• Oversight of Internet systems;
• Media and public relations.

Sales Management

Ken D. Roberson, Manager
Areas of authority and responsibility include:

• Maintaining the effectiveness and integrity of the department and its personnel;
• Designing and offering tactical sales support systems;
• Setting and achieving sales volume goals;
• Setting commission levels, in cooperation with Marketing Management;
• Recruiting and terminating agents, in cooperation with Contract Management;
• Communicating with and supporting agents;
• Designing and offering training programs to agents;
• Establishing and enforcing standards of agent conduct;
• Understanding and recommending products to agents.

Technology Management

Robert G. Cole, Manager
Areas of authority and responsibility include:

• Performing technology services required by department managers;
• Maintaining the quality and performance of the Internet site;
• Maintaining the quality and performance of all technology-related systems.